GENERAL TERMS AND CONDITIONS

General Terms and Conditions
I. SUBJECT. INFORMATION ABOUT THE SELLER
Art. 1. These General Terms and Conditions regulate the relations between "MI
AROMA" EOOD, UIC 207742718 in its capacity as SELLER and the USERS
of the SELLER's online store, website: brandearoma.com
Art. 2. The General Terms and Conditions bind the USERS of the online store
who purchase goods from the aforementioned SELLER's website.
Art. 3. According to the General Terms and Conditions, the SELLER sells perfumery,
cosmetics and cosmetic toiletries, as well as other similar goods and
items.
Art. 4. Seller details:
"MI AROMA" EOOD
UIK 207742718,
VAT registration: BG207742718
Head office and management address:
Country: BULGARIA, Region: Sofia (capital), Municipality: Stolichna, Settlement:
city of Sofia, p.k. 1404, district Triaditsa, residential district Gotse Delchev, bl. 4B, entrance V, floor 4, apt. 355;
Contact phone: +359885003698
Manager: MLADEN BISEROV IVANOV;
Responsible person for personal data protection / Personal data protection officer: MLADEN BISEROV IVANOV
E-mail address: 
Website: brandearoma.com
Contact the Consumer Protection Commission:
To submit complaints/signals and questions to the Consumer Protection Commission (website – kzp.bg), please use the
electronic form for submitting complaints/signals or submit in person at the counter at the Consumer Protection Commission.
The email address info@kzp.bg is used only for official correspondence with
institutions in the Republic of Bulgaria.
II. USER DATA. METHOD OF REQUESTING GOODS FOR
PURCHASE
Art. 5. (1) A USER is a person who has received access to the site
brandearoma.bg, who browses the site and the goods offered for sale, makes
inquiries, places orders, as well as a person who has requested to purchase the goods offered in the electronic store.
(2) Access to the site brandearoma.bg is free and open. No
registration of the USER is required.
(3) For purchasing goods and sending purchase requests, no special registration is required, but the USER must provide the following data: Names, contact phone number, email and address. Art. 6. (1) The goods are requested for purchase on the SELLER's website through the available functionalities, selecting the relevant product. To send the purchase request, the USER follows the steps of the intuitive menu, by filling in the necessary data for ordering and delivering the goods, the payment method, choosing delivery and providing confirmations and consents. (2) After a successfully completed order request, the latter is automatically confirmed through the functionality of the website. Starting from the date of confirmation of acceptance of the purchase request, the SELLER is obliged to deliver the goods to a courier service provider within 3 /three/ to 5
/five/ business days. (3) The SELLER is not liable for the failure or delay of the delivery obligation by the courier service provider to the end USER. (4) The SELLER is not liable for unconfirmed order requests. Each order is confirmed by phone and email. III. CONCLUSION OF A CONTRACT FOR THE PURCHASE AND SALE OF GOODS FROM A DISTANCE
Art. 7. (1) THE USER AND THE SELLER conclude a contract for the purchase and sale from a distance of the goods offered by the electronic store through the site brandearoma.bg. (2) Under the contract, the SELLER undertakes to deliver and transfer the ownership of the USER to the items/goods selected by him and paid for in the appropriate manner. (3) The USER pays the SELLER a fee for the delivered goods according to the price indicated against each of the goods on the page of the electronic store, with which price the USER agrees and confirms before sending the order request. The price indicated against each good is in Bulgarian levs.
(4) The price indicated against each good is final and is not subject to subsequent change and subsequent agreements between the parties. The price is paid in cash or by debit/credit card by cash on delivery upon receipt of the goods.
(5) The parties agree that all statements between them in connection with the conclusion and performance of the purchase and sale contract may be made electronically and through electronic statements within the meaning of the Electronic Document and Electronic Signature Act and Art. 11 of the Electronic Commerce Act.
(6) The contract is considered concluded from the moment of confirmation of the order for the purchase of the goods/goods by the SELLER.
(7) The goods are delivered via the courier company, whose delivery fee is determined in accordance with their general terms and conditions, specified on the courier's website.
The costs of delivery of the order are at the expense of the USER.
(8) The SELLER hands over the goods/goods to a courier for shipment to the address specified by the USER, and is not liable in the event that the specified data is incorrect or misleading. The SELLER is not liable for any delay in delivery for reasons for which the courier company is responsible.
(9) If the specified address is incorrect and the goods cannot be delivered, the order is cancelled, of which the SELLER shall notify the USER at the e-mail address specified by him/her.
IV. RIGHT TO WITHDRAWAL FROM THE CONTRACT
Art. 8. (1) The CONSUMER has the right to withdraw from the contract, without giving any reason, without owing compensation or penalty and without paying any costs, with the exception of the costs provided for in Art. 54, para. 3 and Art. 55 of the Consumer Protection Act, within 14 days from the date of receipt of the goods by the CONSUMER or by a third party other than the courier and indicated by the CONSUMER.
(2) The CONSUMER has the right to return the purchased goods, the exception being only in the case that for hygienic reasons its return is impossible (for example, opened cosmetic and other products that come into direct contact with the skin).
(3) If the right to withdraw from the contract is exercised, the USER bears responsibility for the decrease in the value of the goods (for example, when the goods are perfume and the same has been used by you). In such a case, the SELLER has the right to refund only part of the price of the product.
Art. 9. When the USER wants to withdraw from the contract, he informs the trader of his decision before the expiration of the period by submitting a withdrawal request to the SELLER.
Art. 10. The withdrawal request should be sent to the SELLER via the proposed functionality of the site/or by courier.
Art. 10a In case of unjustified refusal to receive/accept the goods, the USER is obliged to pay the costs of delivery and return.
V. RIGHTS AND OBLIGATIONS OF THE PARTIES
Art. 11. When using the electronic store, Users have the opportunity to:
11.1 conclude contracts for the purchase and sale and delivery of the goods offered by the electronic store;
11.2 make electronic statements in connection with the conclusion or performance of contracts on the electronic store page;
11.3 make payments in the specified manner;
11.4 view the goods;
11.5 refuse the goods in accordance with the Consumer Protection Act and in the manner specified above;
11.6 request repair/replacement of goods and make a complaint;
Art. 12. (1) The SELLER is obliged to indicate the main characteristics of the goods offered on the electronic store website and indicated in the profile of each good.
(2) The SELLER must indicate the terms of delivery of the individual goods on the electronic store website.
(3) The SELLER is obliged to repair/replace the goods under the conditions of a claim, as well as to refund the price paid, in the cases specified below.
(4) The Seller is obliged to provide the CONSUMER with goods that meet the individual requirements for conformity with the contract and the objective requirements for conformity, to the extent applicable.
VI. COMPLAINTS. TERMINATION OF THE CONTRACT
Art. 13. (1) When the goods do not meet the individual requirements for conformity with the contract and the objective requirements for conformity,
the CONSUMER has the right:
1. to file a claim by requesting the seller to replace the goods with another of the
same type if he has one or if he does not have one, to replace it with another type
at the request of the CONSUMER and after deducting and/or paying the relevant
price.
2. to terminate the contract and receive the price paid. In such a case, the CONSUMER is obliged to return the product/goods to the SELLER, immediately with the statement of termination of the contract, without undue delay and no later than 14 days from the date on which the CONSUMER notified the SELLER of the termination of the contract. (2) In the cases under para. 1, item 1, the replacement of the goods shall be carried out free of charge within a reasonable period of time from the notification of the SELLER by the CONSUMER of the non-conformity and without significant inconvenience to the latter, taking into account the nature of the goods and the purpose for which they were needed. Art. 14. (1) The CONSUMER has the right to terminate the contract by means of an application to the SELLER, informing him of his decision to terminate the sales contract. Where the CONSUMER cancels the sales contract in whole or in part only in relation to some of the goods delivered under the sales contract, the CONSUMER shall return these goods to the seller together with the notification of cancellation of the contract, without undue delay. The deadline shall be deemed to have been met if the CONSUMER has returned or sent the goods back to the seller before the expiry of the 14-day period. All costs of returning the goods, including the shipping of the goods, shall be borne by the seller. (2) The SELLER shall reimburse the CONSUMER the price paid for the goods upon receipt of the goods or upon presentation of proof by the CONSUMER of their sending to the seller. The seller is obliged to refund the amounts received using the same payment method used by the USER in the initial transaction, unless the USER has expressed his/her explicit consent to use another payment method and provided that this does not entail any costs for the USER.
Art. 15. (1) A complaint about a product shall be submitted to the seller or to a person authorized by him/her.
(2) The complaint shall be submitted orally or in writing. THE SELLER shall keep a register of the complaints received.
(3) When filing a claim, the USER shall indicate the subject of the claim, his preferred method of satisfying the claim, the amount of the claimed amount, and a contact address. When filing a claim, the USER shall also attach the documents on which the claim is based: 1. receipt, invoice or document certifying payment; 2. other documents establishing the claim by reason and amount. (4) A claim for the goods may be filed within two years from the delivery of the goods. VII. AMENDMENT OF THE GENERAL TERMS AND CONDITIONS Art. 16. (1) THE SELLER has the right to periodically update the General
Terms by publishing a message on the website: brandearoma.bg
(2) THE USERS have an obligation to familiarize themselves with the current General
Terms, which are binding on them on the date of conclusion of the distance purchase and sale contract.
These General
Terms are in accordance with the Consumer Protection Act, the Electronic Commerce Act, the Act on the Provision of Digital Content and Digital Services and on the Sale of Goods, the Personal Data Protection Act and European legislation.
The laws of the Republic of Bulgaria shall apply to unresolved issues and any dispute that cannot be resolved voluntarily may be referred for resolution to the competent Bulgarian court.
These General
Terms shall enter into force on 25.03.2024.